Where do I find my invoices or change my card?
Everything about payment goes through your secure billing space, where we never see your card.
- On tracito.com, in My space, open the establishment then Subscription and tap Manage subscription.
- The billing space opens: download each invoice, update the card, change the billing address, or cancel.
- Invoices stay available there as long as the subscription exists, including after a pause.
A declined payment (expired card) is flagged by e-mail: update the card in the same place, and the subscription resumes at the next charge.
Tip: running several establishments, you have one billing space per establishment, each with its own invoices.
Also in Account and subscription
- How do I subscribe or cancel?
- How does the free trial work?
- How does the subscription work?
- How do I pause the subscription while closed?
- I run several restaurants, how does that work?
- How do I invite my food safety consultant or a partner?
- I forgot my password: how do I reset it?
- How do I change my name, the establishment name, or fill in the details (registration, logo)?