I forgot my password: how do I reset it?
The account is the same on the app and on tracito.com: one password to recover, and the kitchen tablet needs none (it is linked with a code).
- On the Sign in screen of the app or the website, enter your e-mail then tap Forgot your password?.
- You get an e-mail from Tracito; open the link and choose a new password (at least 6 characters). The link works once.
- Sign in again with the new password, in the app and on the site. Paired tablets are not affected and keep working.
Nothing received? Check the spam folder, and that the e-mail you typed is the account's. An account created with Continue with Google has no Tracito password: just sign in with Google again.
Tip: to change the account's e-mail address, write to us at bonjour@tracito.com from the current address.
Also in Account and subscription
- How do I subscribe or cancel?
- How does the free trial work?
- How does the subscription work?
- How do I pause the subscription while closed?
- Where do I find my invoices or change my card?
- I run several restaurants, how does that work?
- How do I invite my food safety consultant or a partner?
- How do I change my name, the establishment name, or fill in the details (registration, logo)?