Which e-mails will I receive?
Few, and never advertising. All go to the manager account's address and are signed “The Tracito team”.
- Account and subscription, always sent: welcome when the account is created, trial ending in a week then the day before, trial over, subscription confirmed, paused, cancelled, payment declined.
- Getting-started tips, three messages at most during the trial, which you can turn off: in My space on tracito.com, E-mails section.
- What you ask for: the weekly or monthly report if you turned it on (see “How do I set notifications and the e-mail report?”), the export links you send from Inspection mode, the password reset.
E-mails follow your account's language. Best add bonjour@tracito.com to your contacts so none ends up in spam.
Tip: the end-of-trial e-mails go out even if you no longer open the app; they exist so that read-only mode surprises nobody.
Also in Account and subscription
- How do I subscribe or cancel?
- How does the free trial work?
- How does the subscription work?
- How do I pause the subscription while closed?
- Where do I find my invoices or change my card?
- I run several restaurants, how does that work?
- How do I invite my food safety consultant or a partner?
- I forgot my password: how do I reset it?