What do I do when a delivery is out of range?

As soon as a temperature is above the limit, the line turns red, “Out of range”, and the “Corrective action required” block opens. Crushed case, expired date or wrong quantity with a good temperature? Tick “Issue found” on that line: the same block opens.

1. Pick what you did (several choices allowed): “Product refused / returned to the driver”, “Product destroyed / discarded”, “Accepted with reservation (noted on the delivery note)”, “Claim to the supplier”, “Replacement requested”.
2. If you want, add the “Cause (optional)” (cold chain broken during transport, packaging damaged or soiled, use-by date passed or too short, wrong quantity or product, labelling missing or incomplete) and “What happened to the product (optional)”.
3. Photograph the product (“Take a photo” or “Gallery”), add a “Note (optional)” if useful, then “Validate”.

The tablet will not validate an out-of-range line without at least one decision or a note. The delivery then shows “Refused” (if the goods went back on the truck) or “Out of range” in the list, and the manager gets a notification on their phone.

Tip: write the reservation on the delivery note before signing it and photograph it; “Accepted with reservation (noted on the delivery note)” plus that photo is what gets the credit approved.